After hours clinic | Queen's Family Health Team | School of Medicine

Please Note:

To help us provide you with the best care, please call ahead before visiting. Our on-call team will guide you and make sure you get the right support. Walk-in visits are not available, so calling first ensures we can assist you promptly.

Before You Call

Are you a QFHT patient?
Service is for enrolled patients only.
Have you spoken with your home team?
They may fit you in during the day.
Need advice?
Call Telephone Health Advisory Service (THAS) at 1-866-553-7205.

Mental Health Crisis

Your safety matters. If you need immediate mental health support:

Go to the nearest emergency department
Call 24/7 Crisis Line: 613-544-4229

How to Access After Hours Care

Call 613-533-6563 during After-Hours Clinic hours and leave a message.
Messages are reviewed during clinic hours. If you call outside these times, please use Telephone Health Advisory Service (THAS) at 1-866-553-7205 for help.

What happens next:

A nurse will return your call as soon as possible to assess your needs. Based on this, you may receive:

A phone or video appointment
An in-person visit at 115 Clarence Street
Guidance to follow up with your usual physician team

Outside Clinic & AHC Hours you can reach the Telephone Health Advisory Service at 1-866-797-0000:

Mon–Thu: 5 p.m.–9 a.m.
Weekends: Fri 5 p.m.–Mon 9 a.m. (24 hrs)

When the After Hours Clinic Can Help:

For urgent, non-life-threatening concerns such as:

New or worsening symptoms
Sick children
Flare-ups of chronic conditions

Requests that Require Your Home Teams Support:

Routine prescription renewals
Lab/test result reviews
Forms or work notes
Referrals or procedures
Narcotics or controlled substances refills

Life-Threatening Emergencies

Call 911 or go to the nearest ER for:

Chest pain
Stroke symptoms
Heavy bleeding
Severe allergic reactions
Difficulty breathing
Suspected fractures