Appointments & Booking | Queen's Family Health Team | School of Medicine

Queen’s Family Health Team is not taking new patients directly. We are working with Health Care Connect to accept new patients. Please contact Health Care Connect at ontario.ca/healthcareconnect

How to Book an Appointment

By Phone

Call 613-533-9303 and press:

Line 1 – to speak with reception and book an appointment
Line 2 – for prescription renewals
Line 3 – to cancel or reschedule an appointment

Phone hours:
9:00 a.m. – 4:00 p.m. (Closed 12–1 for lunch)

Please note: Our phone lines are often busiest in the morning. You may experience wait times during peak hours.

Online Booking

Appointments with select providers can be booked online through our secure portal. Note: You will need your health card and email address to book an appointment. If your provider isn’t listed, please call to book.

Book appointment online

(Please do not visit the clinic in person to make appointments or to ask questions about your care.) If you require assistance, please speak with your receptionist and care team for support.

Cancelling or Rescheduling an Appointment?

Please call 613-533-9303 at least 24 hours in advance.
As per the QFHT FEE SCHEDULE FOR UNINSURED SERVICES, if you miss an appointment without providing 24 hours’ notice by telephone, you will not be permitted to book another appointment until you have paid a $10 fee. This fee is payable to your receptionist. If you have forgotten the date and/or time of your scheduled appointment, please call us and we will be happy to remind you.

Before Your Appointment

Bring:

Your health card
Current Medications
Any immunization records

Arrive 5–10 minutes early to check in. If you are going to be late, it is important to let us know, as your doctor may not be able to see you after the start of your scheduled appointment.

Prescription Renewals

It is good practice to ensure you have all the prescriptions you need when you leave your physician’s office, but we understand this doesn’t always happen. If you run out of refills before your next appointment, please have your pharmacy fax us a refill request.

For patients taking prescription narcotics (controlled substances), please note that these will NOT be refilled without an appointment, so it is very important that you book these appointments in advance.

QFHT physician fax numbers can be found here. If you are unsure of the physician to contact, please fax to the main Department of Family Medicine fax number at 613-544-3320.

Click on our QFHT Physician Contact List for a complete list of our physicians and their locations.

Appointment Reminders: To help you stay on top of your health, we will send you reminders for your upcoming appointments via email. To receive these reminders, please ensure to confirm or provide us with your up-to-date email address at your next appointment.

Automated Check-In Kiosks: Coming soon, we will introduce self-service kiosks in our clinic for a faster and more efficient check-in process. Stay tuned for a go-live date for the check in kiosks!

Your feedback is important to us: Please ensure to complete the survey by clicking the survey link in the confirmation email you will receive upon booking online.

These new features will make your visits more convenient and streamline your overall experience with us. If you have any questions or need assistance, please do not hesitate to contact our office and for all other appointments, please call the clinic at 613-533-9303 to book your visit.

Policy on bringing health card to appointments

The Ministry of Health and Long-Term Care requires each patient to show a valid, up-to-date health card for each and every visit. Your health card is your key to obtaining health care because it contains information about your personal health insurance (e.g. OHIP). Without this number, the Ministry can’t reimburse us for the services we provide. It is very important that we have your correct health card number – and, in many cases, the expiration date and version code – updated at each visit. Health cards from other provinces are also acceptable.

If your health card is invalid, please visit your nearest Service Ontario location to get a new card / version number. If your card is invalid at the time of your appointment, you will be charged a $50 fee, as per the QFHT FEE SCHEDULE FOR UNINSURED SERVICES.

If you have a question about your Ontario Health Insurance Plan, if your address or name has changed, or if your card has expired, please visit Service Ontario.